I see a post on your website about removing/adjusting the Soft Instep 3 System and your response is to lift the SIDI logo which disengages the teeth under the strap. How do you lift this logo because I cannot figure it out. Are you supposed to insert a small, flat head screw driver in there to lift it or is there another method?
When the agent that responded said “lift the SIDI logo” I believe he was trying to say by lifting up on the soft instep piece (where the logo is branded on the strap) it will release the tension on the teeth letting you move the strap. Lift up in the strap (so if you were in the shoes lift the soft instep towards the sky) and apply pressure in whichever way you are trying to move the strap and it should move. DON’T FORGET TO TRIM THE EXCESS STRAP THAT WILL BE PUSHED OUT THE OTHER SIDE OF THE INSTEP ANCHOR AFTER YOU ARE DONE ADJUSTING.
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